We’re Hiring a Chief Credit Officer / Operations Manager

Written By HomeSuite Affiliates

Company: Staunton Financial Inc

Department: Operations

Location: Central/Hybrid

Position: Chief Credit Officer/Operations Manager

Status: Exempt

Date: 2022

A fast-growing, Michigan-based, full-service mortgage banker is looking to add a Chief Credit Officer/Operations Manager to its dynamic team. Under the direction of the company President, the Operations Manager ensures all files are being processed and closed in a timely manner, in accordance with federal and state guidelines while creating an incredible customer experience. A strong background in Underwriting and Credit policy is essential for successful performance in this position. The ideal candidate for this position will demonstrate strong decision-making competency. This is a hybrid position, with a combination of both remote and on-site work every week.

Job Responsibilities:

  • Responsible for the company’s operations function in the areas including but not limited to: Processing, Closing, Underwriting, and New Orders; Develop processes and procedures to ensure maximum efficiency, superior customer service, and compliance; Responsible for working on new initiatives to ensure the company’s consistency in applying rules and regulations. 

  • Responsible for directing the performance management efforts (recruiting, setting objectives/communication/evaluation, development plans/training, and performance/coaching and feedback) of the Processors, Closers, Underwriting, and New Orders, Post Closing, and other support Departments.

  • Responsible for achieving production goals through monitoring and evaluation including but not limited to: cycle times, quality/error rates, productivity, customer satisfaction, and monthly sales volume.

  • In conjunction with the Compliance/QC Manager, ensure the company’s compliance with Dodd-Frank rules and regulations.

  • As the CCO/Operations Manager, this position is responsible for making decisions that are fiscally responsible and will  enhance the profitability of the company

  • Facilitates/and or participates in meetings to communicate policy/regulation, discuss continuous improvement, etc.

  • Maintains technical and mortgage knowledge by attending workshops and reading periodicals, etc.

  • Promotes our culture by exhibiting our core values on a daily basis (excellence, caring, integrity, teamwork, and empowerment).

  • Completes other duties as assigned.

Supervisory Responsibilities:

This position has direct reports which include Department Managers. Other support positions may be added based on business needs.   The Manager is responsible for interviewing and training employee(s); planning, assigning and directing work for branch employees.  The role also includes appraising employee performance, rewarding, and counseling; addressing complaints, and resolving problems.

Qualifications needed to perform this position:

  • The qualified candidate will have a 4-year degree in management, finance, and 7-10 years of progressive mortgage experience in leadership roles or experience and/or a combination of education experience. 

  • Extensive knowledge of the mortgage process from the operations standpoint;

  • Effective interpersonal and written/oral communication skills.

  • Excellent computer skills including Word, Excel, and Outlook; Experience with company-specific mortgage software a plus.

  • Excellent problem-solving skills and process management skills.

  • Excellent oral, written, and language skills to be able to read and comprehend simple instructions, short correspondence, and memos; Ability to write clear, effective and error-free correspondence. 

  • Responds well to internal and external customer questions, and speaks clearly and persuasively in positive and negative situations; Able to communicate with different customers’ experience levels.

  • Excellent mathematical skills to be able to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals; Ability to compute ratios, rates, and percentages.

If you possess all of the above skills and experience, the following competencies are going to set you apart – Sound reasoning and Decision-making Ability, a strong analytical/strategic mindset, and above all our core values Excellence, Caring, Integrity, Teamwork and Empowerment (ExCITE).

TO APPLY

Please email your resume to our President, Larry Bsharah. Thank you!

HomeSuite Affiliates